1. Order Cancellation
Cancellation requests should be submitted as soon as possible through the available account or customer-support channel. An order may be cancelled before dispatch where operationally possible.
2. Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer should follow the applicable return, replacement or refund process.
3. Returns and Refunds
Eligibility for return or refund depends on the product, order status, condition of the returned item and applicable law. Products should generally be returned unused, in original condition and with the original packaging and proof of purchase where applicable.
4. Damaged, Incorrect or Defective Products
If you receive an item that is damaged, incorrect or appears defective, contact us promptly with the order details and supporting photographs or other evidence so that the issue can be assessed.
5. Refund Processing
Approved refunds will normally be issued through the original payment method, subject to payment-provider processing timelines. Any legally required timelines will apply.
6. Non-Returnable Circumstances
Returns may be declined where a product has been used improperly, altered, damaged after delivery, or otherwise falls outside the stated return conditions, subject always to applicable consumer rights.
7. Contact
For cancellation or refund assistance, please use our Contact Us page and include your order number.